The services we provide are outlined below. If you do not see the specific service you require, please contact us. Works can be carried out either onsite or on our premises where appropriate. We can also arrange for collection and return subject to terms.
Computer Repairs & Maintenance
Computers can be fixed from non working, freezing etc. or slow running state. Component parts can be replaced where possible (in such cases where component replacement will not be viable, the customer will be advised accordingly).
Maintenance can consist of operating system optimisation/check-up to removal of dust build up.
Defective hardware can be replaced (with compatible parts) and/or reconfigured where needed.
Software including operating systems can be reinstalled or set up to customer’s requirements for optimal performance. Operating systems can also be supplied and installed for upgrade purposes.
In some cases but not always, it may be possible to improve performance of existing computers by way of adding or replacing certain parts. This is normally discussed with the customer and impartial advice is given if viable.
New computers, supplied by us or the customer can be installed and configured to customer needs. This may also involve transfer of data, peripheral setup or making the new computer appear and operate the same way as previous computer.
The need for correct security is increasing on a daily basis. Most readily available security packages are adequate but very complex, often requesting authority from the computer user. As well as installing and setting up such programmes, customers are advised about what to look out for and how to answer such questions. The customer is also advised and given the opportunity to contact us in any such case of uncertainty.
Setting up an internet connection should be a relatively simple task but sometimes is far from it. Equipment supplied nowadays, although in principle the same, vary in process of configuration. Coupled with legacy problems from other equipment, previous attempts to set up a connection or problems at the telephone exchange, often things can escalate and make matters worse. Part of our day to day operations are dealing in such cases, ascertaining what the cause of the problem is or getting the problem rectified by the internet service provider. Our aim is to remove any frustrations for the customer and attaining a connection as swiftly as possible.
Internet connections can be also shared by several computers – please see the networking section below.
Having a single computer at a home or business location is becoming the exception. Implementation and support for single computers or many in one location can equally be supplied.
In the case of several computers being located on the same premises, these can be connected sharing resources such as internet connections or peripherals components. This can be carried out on a wired or wireless basis. Our service includes setting up, maintaining diagnosing problems and repairing faults in existing networking environments.
With appropriate equipment supplied by us or the customer, wireless network range can be extended for larger than average premises.
Commonly used spares are carried in our vehicles when visiting customer premises.
A larger range of new as well as second hand spares are held at our premises and can if ordered for next day delivery if required.
Your hard disk drive, as well as containing your operating system also holds data that you have created and saved over a period of time. This data mainly consists of document, photo and music files; they may also contain some database files holding other information such as emails and address books.
If your computer or laptop fails for suddenly, data can in most cases be recovered and returned to you on different media such as CD/DVD, flash media or external hard disk.
The recovery process ranges from copying the data directly from your hard disk, the use of data recovery software and in worst cases carrying out temporary remedial repairs to the hard disk. The later scenario would be necessary only if the hard disk has suffered electrical or mechanical failure for whatever reason.
Our data recovery service can resolve all the above failures and return your valuable data to you in rapid time.
Data Backup
Backing up data is highly recommended but for good reason is not carried often or for lengthy periods of time, it’s also commonly the case that it’s unknown how to make a backup.
Part of our Data backup service is to when necessary supply appropriate equipment and show you how to carry out regular backups.
We can also work closely with you to create a manual or automated method which most suits your current practices.